Exceeding Expectations!
Fernando showed extreme professionalism prior, during and after my encounter with him. My company decided last minute that taking a shuttle to and from Monte casino be a better choice.
Fernando was more than accommodating with the last minute request. We had a specific time to arrive at Monte and was quite nervous. We had to disembark at 10:30am and to my surprise Fernando was waiting in his vehicle 20mins prior! Not only had he met my expectations but exceeded them too by providing the cleanest shuttle vehicle I had seen, allowing us to connect our phones to listen to our preference of music, providing cell phone chargers as well as being more aware of colleagues following us before we were aware.
Not only did he keep exceeding our expectations with his service, but he also displayed great character. He was only a WhatsApp away! He showed a genuine interest by asking how our day went and assured us that should we finish earlier than expected- he’d only be a phone call away.
I honestly just expected a shuttle trip from A to B as I have always experienced but that day Fernando exceeded all expectations. He not only providing transportation but also provided an experience.
Megan
Monte Casino